Technician-Unified Communications

6 months ago
Requisition ID
Category (Portal Searching)


Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, and programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Nortel, Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)



  • Must be certified and experienced in TDM and VOIP 
  • Install and program UC platforms which may include some or all of the following functionality:  Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
  • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
  • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
  • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
  • Coordinate with other Team Members within Operations for the purpose of completing projects/work orders efficiently.
  • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
  • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
  • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
  • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
  • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
Achieve performance targets established by leadership for applicable Key Performance Indicators. 



 Education/Experience Requirements

  • High School Diploma
  • AA – Telecommunications Applies Science or equivalent degree

Specific Job Experience Requirements

  • Telecommunications and Maintenance Technician
  • Telecommunications Installer, up grader and analyzer
  • CISCO Associate and Professional Certifier
  • Minimum Seven (7) years of experience in operations of complex telecommunication networks and systems both domestic and international
  • Extremely proficient in Nortel SL100
  • Shall be highly proactive and results-oriented telecommunications professional with Meridian 1/CS1000, and Avaya AS5300 installation, configuration, upgrades, maintenance, and support.
  • Recently certified and able to support CISCO Unified Communications Manager and Call Manager
  • Express deployments.
  • Black Box will provide a housing allowance

Required Certifications

  • Nortel SL-100 Multi-Function Switches (MFS)
  • Nortel SL-100 End Office (EO) Certified
  • Nortel Support Certified
  • Nortel Technology Certified
  • Remote Cluster Controller (RCC) Certified
  • Remote Cluster Controller 2 (RCC2) Certified
  • Avaya AS5300 (VoIP) Certified
  • Small End Offices (SMEO) Certified
  • SL-1 Option 11C Switching Systems Certified
  • Meridian 1 Option 11C’s Certified
  • Cisco Unified Call Manager (CUCM) Certified
  • Unified Communications Certified
  • Optical SONET Systems/DSN Network Certified
  • Peripheral Systems Support Certified under:
  • Telemetry Management Systems Trained/Qualified (TMS)
  • T-Metric Consoles Operator Trained/Qualified
  • Call Piloting Trained/Qualified
  • End Instrumentation – TDM/IP
  • IAT Level II

Required Security Clearance


Other Requirements

  • US CONUS/OCONUS Driver’s License

Black Box is an equal opportunity employer.  In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.



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