Field Service/Desk Top Technician

KR-Hangangdaero
4 months ago
Requisition ID
2017-1179
Category (Portal Searching)
Operations

Overview

Black Box Network Services Federal division is a premier provider of Voice, Data, Transport, and Cabling infrastructure services and products to the Federal Government and supporting organizations. This requirement is for Korean Nationals who have or can obtain a Final ROK-MND Secret Security Clearance. 

Responsibilities

Duties and Responsibilities:

  • Provide customer with expert Tier-1 and Tier-2 desktop and network, logical and physical, configuration, troubleshooting, and computer network defense services. Dedicated personnel shall provide direct support for various network systems for US Government employees and all contract staff employed under this contract at various locations in Korea.
  • Provide C4I customers, to include executive support, with expert Tier-1 and Tier-2 desktop and Tier-3 network troubleshooting service in order to help them resolve IT problems.
  • Adhere to Field Service Support procedures for Immediate Priority, High Priority, and Routine Priority trouble tickets.
  • Record details of coordination and troubleshooting actions attempted and their results, and either pass them to the Service Desk or enter them directly into the Government-designated trouble ticket management system application.
  • Perform and complete all engineering, installation, integration, and project management requirements for all funded projects involving new and/or additional network infrastructure installations and upgrades.
  • Replace all infrastructure parts and communications devices for all funded projects IAW warranty requirements, lifecycle requirements, and service delivery obligations related to other contracts.

 

Qualifications

Required Qualifications:

  • ROK-MND Final Secret Security Clearance
  • 8570 Category Level / IAT Level = IAT Level II (GSEC, Security+ CE, SSCP or CCNA Security) or higher
  • 3 Years of work experience
  • Final ROK-MND-Secret Security clearance
  • ITIL v3 Foundation certification
  • Preferred certifications: Windows 7, 8 or 10 &/ CCNA
  • Bilingual (Korean & English)

 

Black Box is an equal opportunity employer.  In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

 

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