Senior Cisco Unified Communications Deployment Engineer

US-OH-Westlake | US-OH | US-OH-Columbus | US-PA-Lawrence
5 months ago
Requisition ID
2017-1185
Category (Portal Searching)
Operations

Overview

Provide post-sales deployment engineering expertise and hands on support inclusive of architectural, design, integration and support the initial implementation, installation, configuration, and ongoing change support for Black Box products and services (Wireless, Infrastructure, UCC, Network, Security, etc.). Work in partnership within NACS operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities.

Responsibilities

  • Expert knowledge of Cisco Unified Communications products including Unified Communications Manager, Unified Contact Center Express, Unity Connection, etc
  • Prior experience configuring Cisco UCS servers, Cisco Voice Gateways, and other infrastructure required to implement Cisco Unified Communications or Contact Center solutions.
  • Proven design capabilities and experience leading clients through a collaborative process of Communications and Contact Center design
  • Secondary competency of Cisco Routing, Switching, Wireless, or Data Center, or Microsoft technologies is a plus
  • Professional level certification required – Cisco Certified Network Professional – Voice or Collaboration (CCNP-V or CCNP-COLLAB). Expert level CCIE Collaboration a plus.

Qualifications

  • Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience.
  • Minimum of 3 years with of engineering deployment responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry.  Experience with Managed Service Provider environment preferred.
  • Broad networking and technology skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods as well as legacy networking technologies and system interdependencies.  Cloud & Virtualization technologies preferred.
  • End-to-end process thinker, with proven experience in business processes and workflow design.

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