The NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.
Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.
Execute NACS PMO standards, processes and methodologies in a consistent manner for project planning and execution activities including the following:
Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
Experience with Cisco UCC, route/switch, wireless or UCCX required
PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
Minimum of 5 years Project Management experience within the technology services industry.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.
Able and willing to travel up to 20%.