Responsible for supporting multiple client locations providing network and IT infrastructure support, physical layer troubleshooting, desktop support as it relates to laptops/desktops troubleshooting various hardware and software issues according to customer specifications. Performing first and second level problem diagnosis through to resolution including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines (SLAs).
Responsibilities require working with customers, subcontractors, internal technicians, and consulting personnel in a professional and corporate setting to complete assigned MAC/Service Request cases to the customers’ satisfaction within an aggressive SLA environment.
Knowledge, Skills, Abilities
Education / Experience Requirements