Project Manager - Cleveland, OH

US-OH
2 months ago
Requisition ID
2017-1358
Category (Portal Searching)
Operations

Overview

Black Box Network Services has an opportunity for a Project Manager. This position is responsible for planning, organizing, and coordinating and controlling project elements related to voice, data and cloud network services ordered.

Responsibilities

  • Maintain ongoing communication with customers, BBNS staff and carrier partners throughout projects
  • Process of carrier service orders and coordinate technical resource scheduling to ensure timely project completion
  • Communicate requirements to technical resources, customers and carrier partners which they are responsible to complete
  • Establish strong working relationships across internal BBNS organizations to jointly address project requirements
  • Audit completed projects, analyze customer’s initial invoices, act as ongoing customer contact for MAC’s, repair escalations, etc.

Qualifications

  • Experience in Telephony migration with SIP trunks, MPLS, Hosted Contact Center, etc.
  • Experience working with multiple carriers – Century Link experience is a plus
  • Experience managing site migrations from a legacy voice environment to a Unified Communications telephony environment with advanced voice technologies and concepts, including unified communications, call center environments, messaging platforms , paging systems and cloud environments
  • Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both technical and management level resources with a strong ability to lead, manage and coordinate complex teams
  • Strong analytical thinking, sound judgment, , self-driven crisis management  and excellent troubleshooting skills
  • Five or more years of experience in the telecommunications industry

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