GBS Technician

US-HI
1 month ago
Requisition ID
2017-1407
Category (Portal Searching)
Operations

Overview

Black Box Network Services Federal division is a premier provider of Voice, Data, Transport, and Cabling infrastructure services and products to the Federal Government and supporting organizations.

 

Opening for a GBS Technician. The Global Broadcast Service (GBS) is a combined United States Space Command and Command, Control, Communications, and Intelligence (C3I) system, that provides a one-way wideband/high throughput of information to forces garrisoned, deployed, or on the move.

Responsibilities

The Global Broadcast Service (GBS) is a combined United States Space Command and Command, Control, Communications, and Intelligence (C3I) system, that provides a one-way wideband/high throughput of information to forces garrisoned, deployed, or on the move.

Qualifications

  • Responsible for providing 24/7/365 telephone or e-mail response to calls from remote users responding to general application inquiries, specific questions concerning the Global Broadcast Services (GBS) support equipment and reporting incidents and managing problems through resolution.
    • Answer calls and respond to emails
    • Handle customer inquiries both telephonically and by email
    • Research required information using available resources
    • Manage and resolve customer outages, requests and issues
    • Provide customers with product, service and overall support information
  • Act as the first line of troubleshooting involving incidents and problems for the Receive Broadcast Manager (RBM) equipment suite. Perform basic satellite management services, provide initial maintenance of software and network services recording and tracking all shift activities through the Master Station Log (MSL).
  • Minimum 3 years of experience

Black Box is an equal opportunity employer.  In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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