Avaya Communications Manager Technician

US-CA-San Diego
1 month ago
Requisition ID
Category (Portal Searching)


Black Box Network Services, Government Solutions is a unified communications integrator that implements telecommunications and data solutions for Federal and Commercial customers worldwide and is an Avaya Platinum and Cisco Gold Partner. The primary focus of Black Box is the delivery and implementation of Unified Communications, Data Networks, OSP and facilities solutions to customers across the industry. Come join a team that sets the standard for superior performance and quality as recognized by our customers around the globe.

Black Box is seeking an experienced Avaya Communications Manager-6 Technician to work in the Black Box MCAS Miramar, CA location.



Able to provide installation, operation, testing and maintenance services for the telecommunications network aboard MCAS Miramar.  The Maintenance Technicians shall have a minimum of 10 years voice and data network experience in the installation, troubleshooting and operation of inside plant (ISP) and outside plant (OSP) communications infrastructure using copper and fiber optic cabling.  Tasks that the technicians shall be experienced/qualified to perform include, but are not limited to the following:



On-site Install, Moves, Adds & Changes (IMACs): The technician shall provide the physical labor required to install, troubleshoot and maintain voice and data network connections aboard MCAS Miramar.

  • IMACs are defined as day-to-day activities associated with connection of cable pathways, configuration, de-installation, relocation, and installation of hardware in support of voice and data communications. 
  • The objectives of this service are to install equipment with a minimum disturbance of the day-to-day operation and to provide the end-users on-the-spot familiarization with the equipment. Activities concerning hardware relocation or de-installation, and changes to configurations should be performed as scheduled and to the established standards, with minimum loss of end-users’ productivity time.
    • Install: Providing pathways for various services from the source to the service delivery point and connecting Government provided hardware as needed. Prior to completion technicians will conduct manufacturer's standard installation tests to verify operability.
    • Move: The movement of an active circuit from one location to another. A move of more than ten (10) circuits is to be considered a project. Prior to completion technicians will conduct manufacturer's standard tests to verify operability.
    • Add: The installation of an additional service or peripheral to an existing circuit.  Prior to completion technicians will conduct manufacturer's standard tests to verify operability.
    • Change Hardware: Performing a modification to an existing circuit such as a hardware upgrade (to add functionality) or a downgrade (to remove functionality). Prior to completion technicians will conduct manufacturer's standard tests to verify operability.
    • Software: Performing a modification to an existing circuit configuration to add or remove functionality. Prior to completion technicians will conduct standard tests to verify operability.
  • Technical Knowledge: Maintenance Technicians shall be capable of installation, configuration, testing, and troubleshooting of the following types of circuits.
    • Digital T1 circuits
    • Direct in Dial (DID) circuits
    • Tie Lines (Trunks) Defense Switched Network (DSN), emergency recall systems and least cost routing.
    • Ring Down circuits
    • Central Office (CO) Trunk connections and configuration
    • Outside Plant (OSP)
    • Inside Plant (ISP)
    • American National Standards Institute (ANSI) Cabling Standards
    • Primary Rate Interface (PRI) circuits
    • Basic Rate Interface (BRI) circuits
    • Video Teleconferencing (VTC)
    • Digital and Analog circuits
  • Direct Out Dial (DOD) circuits Certifications and/or Licenses - Maintenance Technicians shall be qualified as Avaya Certified Associates (ACA).
  • Additional Technician Duties: The Technician shall perform communications support services for special events and systems as identified below.
    • Crash Alarm System to ensure a high level of availability for this critical communication component.
    • Emergency ring down circuits (i.e. elevators, Air Traffic Control tower, medical, fire alarms, Provost Marshal Office circuits, alarm circuits, etc.).
    • Air Show, Presidential visits, and other special events as directed by the Government.
    • Maintain cable records in Configuration, Accounting Information Retrieval System (CAIRS) Telecommunications Management System (TMS) database.
    • AT&T Direct Connect circuits.
    • Monitor, and maintain Uninterruptable Power Supply battery system at main telephone switch building, and six remote locations.
    • Monitor, and maintain on base T1 network.
    • Basic Rate Interface (BRI) and Primary Rate Interface (PRI) for video teleconferencing (VTC).
    • Monitor environmental systems (i.e. air conditioning for main telephone switch building, and six remotes, etc.).
    • Analog and digital station hardware, software, and technical services for telecommunication solutions
  • The applicant should be Avaya CM6 certified and familiar with the installation, operation and management of the following:
  • Avaya DEFINITY ® -Enterprise Communication Server / CM6
  • Avaya EXPERT Systems SM Diagnostic Tools
  • Voice Messaging
  • Avaya INTUITY™ AUDIX® Messaging System
  • Crash Alarm System
  • CAIRS Telecommunications Management System
  • Avaya Communication Manager 6.0

Required Qualifications

Knowledge, Skills, Abilities

  • Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
  • Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.  Provides accurate, consistent numbers on all paperwork. Provides information on a timely basis and in a usable form to others who need to act on it.
  • Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
  • Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
  • Work Quality - Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance service. Takes a problem-solving approach when faced with challenging or difficult situations. Work is thorough, timely and reflects follow-through to completion. Responds to requests in a conscientious and timely fashion.
  • Basic knowledge of computer, networks, and information technology related systems.
  • Strong PC skills and ability to operate, Windows, Unix, Linux operating systems as required by the manufacturers of the company supported voice systems. Ability to discuss network infrastructure and have working knowledge of customer IT networks.
  • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
  • Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
  • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
  • Valid driver’s license and ability to safely drive company vehicles.


Preferred Qualifications

  • Associates degree in Information Technology, Engineering, Computer Science, Systems or Business discipline with 5 years or greater direct relevant technical experience may be substituted for education.
  • Minimum 5-8 years’ experience in programming and maintenance of the Avaya CM and subtending systems.
  • Strong knowledge of Linux.
  • Strong computer skills with emphasis on Microsoft Visio, Microsoft Excel, Microsoft PowerPoint and word processing.
  • Working knowledge of IP Subnetting, QoS and IPV4/IPV6 model.
  • Working knowledge of routers and switches.
  • Working knowledge of Avaya Aura Conferencing, Avaya Aura Messaging, Avaya Aura Contact Center Avaya Session Manager, Avaya System Manager and Avaya OneX.
  • Candidate must possess or have the knowledge to pass the ACIS- Avaya Aura® Communication Manager and CM (R6.x) Messaging certification.
  • Candidate must possess or have the knowledge to pass the ACIS- Avaya Session Manager and System Manager certification.
  • Experience with Marine Corps policies, processes and procedures.
  • Able to obtain a Security Clearance if required.
  • Current ACIS and/or ACSS certification in the Avaya Communication Manager product line.
  • Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.
  • Familiarity with Avaya Engineering and Provisioning tools, including Avaya Solution Designer (ASD) and Global Registration Tool (GRT)
  • Candidate must possess or have the knowledge to pass the ACIS- Avaya Aura® Communication Manager and CM (R6.x) Messaging certification if required.
  • Candidate must possess or have the knowledge to pass the ACIS- Avaya Session Manager and System Manager certification if required.


Physical Requirements

  • Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.
  • Vision: Requires the ability to perceive the nature of objects by the eye.
  • Near Acuity: Clarity of vision at 20 inches or less.
  • Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
  • Far Acuity: Clarity of vision at 20 feet or more.
  • Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
  • Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
  • Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
  • Color Vision: Ability to identify colors.
  • Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
  • Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend.

Black Box is an equal opportunity employer.  In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


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