Provide post-sales deployment engineering expertise and hands on support inclusive of architectural, design, integration and support the initial implementation, installation, configuration, and ongoing change support for Black Box products and services (Wireless, Infrastructure, UCC, Network, Security, etc.). Work in partnership within NACS operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities. Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and service deployments are successfully completed on time and meet technical, business and operational expectations. Monitor and drive throughout the project lifecycle to established implementation milestones, and participate in client status calls to ensure that projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.
Design and integration of Distributed Antenna Systems, and discrete WLAN systems.