Duties: The Avaya Network Integration Design Specialist will be responsible to perform the O&M functions, preventive and demand maintenance routines, trouble resolution, and TSR\work orders completion on the Avaya CS2100 VoIP/Time Division Multiplexing (TDM) Hybrid, Geo-graphically split system and system remotes to include the Media Gateway 9000s (MG9Ks). The Avaya Network Integration Design Specialist will possess the skills required to repair all areas of the Avaya CS2100 and be able to complete all translations and routing changes and additions. The Avaya Network Integration Design Specialist will be responsible for the performance of preventive and remedial maintenance of the voice switching systems and components for maintenance and installation activities. Also must have knowledge of the North American Numbering Plan routing translations.
Monitoring of fiber optic systems and network.
Enter, track, and resolve any trouble tickets or routing maintenance tickets in NetPlus.
Possess knowledge of wiring and be able to monitor the switch SCAN points that are used for various alarms.
Familiarity of analog, digital, and IP phones to include but not limited to the following models: 9316, M5316, M5008, M5208, M5112, M5312, 6210, M522 ADDON, 1120E, and 1140E and 6210T Tone Commander.
Possess knowledge of Windows based PC to include Microsoft Office Products (Word, Excel, Outlook, and PowerPoint).
General knowledge in the use of telecom tools and test equipment is required. Use troubleshooting tools and MAP to test and isolate problems on customer premise equipment, telephone, data, voicemail, and DS1 circuits.
Computing Technology Industry Association (CompTIA) A+ certified.
CompTIA Network+ certified.
Manage and maintain Microsoft Windows Server 2003 environment, Microsoft Certified Professional (MCP) Exam 70-290.
Must be well versed in troubleshooting and repairing server hardware in accordance with Original Equipment Manufacturer (OEM) specifications.
Will be able to maintain both the physical and logical devices on servers.
Will understand and be knowledgeable of RAID.
Will apply Operating System (OS) such as Windows, patches to the servers once the released patches are certified for interoperability with the voice applications which reside on the servers.
Will perform daily database backups on servers.
Will be capable of setting up and troubleshooting Windows terminal services.
Will know how to manage and implement disaster recovery plans in a Windows server environment.
Will know how to monitor and troubleshoot TCP/IP connections.
Will have a clear understanding of the Open Systems Interconnection (OSI) model.
Ability to work shift work, Holiday's and weekends when required.
A valid driver’s license is required.
Must be able to obtain and maintain at least a DoD secret level security clearance.
Requirements & Qualifications: