• Field Service Technician

    Job Locations KR-Hangangdaero
    Posted Date 3 weeks ago(6/26/2018 1:23 PM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    The Government Solutions Division of Black Box Network Services is an information systems integrator that designs, implements and maintains telecommunications and data solutions for Federal customers worldwide.

    Black Box is seeking a qualified Field Service Support (FSS) technician located at the United States Army Garrison (USAG) Daegu, South Korea.


    Duties and Responsibilities:

    Principle duties and responsibilities include the following.  Other duties may be assigned.

    • Provide customer with expert Tier-1 and Tier-2 desktop and network, logical and physical, configuration, troubleshooting, and computer network defense services. Dedicated personnel shall provide direct support for various network systems for US Government employees and all contract staff employed under this contract at various locations in Korea.
    • Provide C4I customers, to include executive support, with expert Tier-1 and Tier-2 desktop and Tier-3 network troubleshooting service in order to help them resolve IT problems.
    • Adhere to Field Service Support procedures for Immediate Priority, High Priority, and Routine Priority trouble tickets.
    • Record details of coordination and troubleshooting actions attempted and their results, and either pass them to the Service Desk or enter them directly into the Government-designated trouble ticket management system application.
    • Perform and complete all engineering, installation, integration, and project management requirements for all funded projects involving new and/or additional network infrastructure installations and upgrades.
    • Replace all infrastructure parts and communications devices for all funded projects IAW warranty requirements, lifecycle requirements, and service delivery obligations related to other contracts.


    Required Qualifications:

    • 3 years of experience in a related field
    • Final ROK-MND-Secret Security clearance
    • Must have  an Information Assurance Technical (IAT) Level II certification as listed in the current version of DoDD 8570.01-M.IAT Level II certifications include:
      • Cyber Security Essentials Certification (GSEC)
      • CompTIA Security+
      • Cisco CCNA Security
      • Systems Security Certified Practitioner (SSCP)
    • ITIL v3 Foundation certification a plus
    • Bilingual (Korean & English) a plus


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