Provides administrative support for regional sales teams, performing a variety of tasks and duties as assigned. Delivers excellent customer service to internal Black Box Team Members and external customers and vendors.
Performs various support functions to help the teams in marketing, client, and presales activities, which include responding to various support requests, order management, tracking and shipping, merchandise returns, customer support, inquiries, and other requests as necessary.
Frequently interacts and collaborates with various Black Box departments including sales, engineering, operations, and other internal teams for process updates and questions, report compilation, and data dissemination.
Gathers, assembles, creates, distributes, and maintains Salesforce reports, spreadsheets, etc.
Provides technical and administrative support on RFPs, bids, quotes, statements of work, contract development, and contract coordination for pre-sales processes.
Schedules and organizes events such as meetings, travel, conferences and department activities for various sales leaders.
Supports local marketing efforts, including customer demand generation initiatives and various sales events.
Maintains current knowledge of Sales Operations, Presales Engineering, and Operations processes.
Provides support to sales team on sales bookings and deal registration processes.
High School diploma (or equivalent) required. Associates degree is preferred.
3 years of providing support to business-to-business sales teams is preferred.
Must possess a strong customer service mindset and a positive attitude. Must have the ability to communicate and interact professionally with all stakeholders, including internal Team Members, company leadership, customers and vendors.
Must have a high degree of integrity and be trustworthy in the handling of confidential information.
Must be able to proofread and ensure accuracy in final documents.
Must have proficiency in the Microsoft Office suite, including Outlook, Excel, Word and PowerPoint.
Ability to effectively learn and utilize required software and system applications.
Previous experience with Salesforce.com is preferred.
Must be able to perform with minimal supervision. Must be a self-starter, who is able to work effectively with a geographically dispersed team with minimal supervision.