Black Box Network Services-Government Solutions (BBGS) is a unified communications integrator that implements telecommunications and data solutions for Federal and Commercial customers worldwide. BBGS is a wholly owned subsidiary of Black Box Corporation and an Avaya Platinum and Cisco Gold Partner. The primary focus of BBGS is the delivery and implementation of Unified Communications, Data Networks, OSP and facilities solutions to customers across the industry. Come join a team that sets the standard for superior performance and quality as recognized by our customers around the globe.
BBGS is seeking an experienced home based Avaya Aura/CM ETAS Engineer in the Amherst, VA Network Operations Center (NOC). The ability to telecommute is a possibility for the right candidate.
Duties and Responsibilities:
The Avaya Aura ETAS Engineer must be capable of performing advance troubleshooting and system restoration on the full Avaya Aura and Communication Manager product. The candidate must be experienced in assessing user needs, translating those needs to identify the nature of the trouble and applying skills to rectify the error condition on the system. Extensive knowledge in the entire Avaya Communication Manager suite to include older Definity systems, G3R, Voice Messaging (Aura Messaging, CM Messaging and Modular Messaging) is required, and additional knowledge of Contact Center, Conferencing and Session/System Manager is preferred. Familiarity with Main Communication Facilities, Data Switches and Routers, and related Power and HVAC requirements is preferred. Candidates must meet criteria to pass a background check and obtain a DoD Secret Security Clearance. BBGS will assist applicants with submitting the necessary background check and security clearance request forms.
Preferred Skills and Qualifications:
Required Skills and Qualifications: