IT Manager

Job Locations US-PA-Lawrence
Posted Date 1 month ago(1/16/2018 12:47 PM)
Requisition ID
Category (Portal Searching)


To lead and direct the group of network and voice engineers in their day to day tasks as well as projects.  Work closely with the Director of IT Infrastructure in determining the priority and scheduling of resources.


Primary Roles & Responsibilities

  • Manage day-to-day IT Enterprise Network Services environment.
  • Lead three seasoned network engineers and a Cisco Voice engineer.
  • Manage and approve the design of the enterprise network, including wide and local area networks, as well as VoIP systems.
  • Manage capacity and usage report documentation of networking technology and health of data and voice communication systems.
  • Manage capacity and usage report documentation of networking technology and health of data and voice communications systems.
  • Ensure equipment installs, relocations and tracking are completed.
  • Monitor and tune the enterprise network for optimal performance.
  • Manage equipment vendor relationships, resolve problems, manage services, and review proposals and capabilities.
  • Establish growth plan for the network to ensure best quality service in a state-of-the-art environment.
  • Maintain network and VoIP equipment inventories and associated documentation.
  • Communicate and help resolve relevant network and telecom problems.
  • Develop, document and maintain network and telecom-related policies and procedures.
  • Assist in tracking and managing budgets.
  • Provide business resumption planning, including designing, documenting and testing.


Knowledge, Skills, Abilities

  • Ability to work in both strategic and operational situations.
  • Excellent verbal and written communication skills.
  • Strong mentoring skills.
  • Strong customer service focus and experience working with operations.
  • Available for domestic travel to other branch locations.
  • Proven problem solving, organization and communication skills are essential.


Education/Experience Requirements

  • Bachelor’s degree in a related field.
  • Cisco Certification CCNP a plus.
  • 10+ years' experience designing, maintaining, securing, and supporting complex data and voip networks.
  • Experience managing other Network and Voice Engineers.
  • Strong background in disaster recovery and business continuity.
  • Experience with Cisco routers, switches and firewalls a must.
  • Experience with network monitoring tools such as SolarWinds, WUG a plus.
  • Experience in a high-availability, fast-paced environment.


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