Black Box Network Services (Black Box) has the following role available providing support for the Office of the Inspector General (OIG) Department of Health and Human Services (HHS): Help Desk Tier I Technicians, in Washington DC.
This Help Desk position provides for the support services to OIG/HHS personnel, and is an integral part of the Black Box service delivery team. The person awarded this position will contribute to Black Box’s outstanding customer service.
This is a full-time position for which we are seeking highly motivated, innovative professionals to provide excellent customer service solutions. The Help Desk Tier 1 Technicians will work in a team environment to assist in supporting our Federal Government customers. Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, and texts. The Help Desk Tier 1 Technicians will also be documenting incident and problem tickets within the IVANTI/LANDESK ITSM system. The successful candidate will have:
Duties of this position are as follows: