Black Box Network Services (Black Box) has the following role available providing support for the Office of the Inspector General (OIG) Department of Health and Human Services (HHS): Desk-side Support Technician, in Washington DC.
This Desk-side Support position provides for the support services to OIG/HHS personnel, and is an integral part of the Black Box service delivery team. The person awarded this position will contribute to Black Box’s outstanding customer service.
This is a full-time position for which we are seeking highly motivated, innovative professionals to provide excellent customer service solutions. The Desk-side Support Technician will work in a team environment to assist in supporting our Federal Government customers. Desk-side Support service encompasses receiving escalations from the Service Desk via phone calls, emails, chat, instant messaging, and texts. These individuals will be in a very mobile role which may require some local travel within the DC metropolitan area to provide hands-on computer-related support. The Desk-side Support Technicians will also be documenting incident and problem tickets within the IVANTI/LANDESK ITSM system. The successful candidate will have:
Duties of this position are as follows: