• Network Administrator

    Job Locations US-CA-Livermore
    Posted Date 2 months ago(4/16/2018 2:48 PM)
    Requisition ID
    2018-1882
    Category (Portal Searching)
    Operations
  • Overview

    Black Box Network Services, Government Solutions is a unified communications integrator that implements telecommunications and data solutions for Federal and Commercial customers worldwide and is an Avaya Platinum and Cisco Gold Partner. The primary focus of Black Box is the delivery and implementation of Unified Communications, Data Networks, OSP and facilities solutions to customers across the industry. Come join a team that sets the standard for superior performance and quality as recognized by our customers around the globe.

    Responsibilities

    Provides 24/7 Tier 0-2 operational support to base end customers and users in the field. Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools. Triage hardware, software, and environmental faults, alerts or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and ‘one-stop shop’ for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. Duties include monitoring, recognition, evaluation, and correction of IT systems and network problems. Required to interface with the user community, Mission Directors, System Admins, Net Engs, external sites and other system operators as required for real-time detection, isolation, and resolution of problems. Provide network monitoring, troubleshooting, Testing, and Analysis on a myriad of IT infrastructure systems and critical physical infrastructure (HVAC, Power, UPS, etc) in accordance with established SOPs / TTPs. 

    Qualifications

    Qualifications

    Knowledge, Skills and Abilities

    • 8-10 years of directly related experience in IT / Network administration and support.
    • 24/7 Operational Support to customers and users in the field.
    • Experience with SolarWinds, Splunk, WireShark (and other monitoring tools) to monitoring internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP’s to respond to issues
    • Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
    • Experience with Linux and Windows system administration and networking background is preferable.
    • Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers
    • Perform daily, weekly, monthly and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure
    • Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations
    • Provide support to the Engineering staff for testing and validation of new software releases and network connections
    • Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy
    • Respond to customer voice and electronic support requests
    • Respond to real time, mission critical situations (response defined in minutes)
    • Participate in internal and external scheduled exercises
    • Create, maintain and update SOP/TTP documentation
    • Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

      • Desired CCNA Certification
      • Must have strong computer skills including Microsoft Office Suite Experience
      • Desired an exceptional understanding of the OSI Model
      • Must have a Top Secret or “Q” Clearance.  SCI Clearance preferred. If the applicant does not have a clearance they must be well qualified and able to obtain and maintain an SCI Clearance

     

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