Black Box Network Services, Government Solutions is a unified communications integrator that implements telecommunications and data solutions for Federal and Commercial customers worldwide and is an Avaya Platinum and Cisco Gold Partner. The primary focus of Black Box is the delivery and implementation of Unified Communications, Data Networks, OSP and facilities solutions to customers across the industry. Come join a team that sets the standard for superior performance and quality as recognized by our customers around the globe.
Provides 24/7 Tier 0-2 operational support to base end customers and users in the field. Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools. Triage hardware, software, and environmental faults, alerts or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and ‘one-stop shop’ for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. Duties include monitoring, recognition, evaluation, and correction of IT systems and network problems. Required to interface with the user community, Mission Directors, System Admins, Net Engs, external sites and other system operators as required for real-time detection, isolation, and resolution of problems. Provide network monitoring, troubleshooting, Testing, and Analysis on a myriad of IT infrastructure systems and critical physical infrastructure (HVAC, Power, UPS, etc) in accordance with established SOPs / TTPs.
Knowledge, Skills and Abilities
Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.