• Inside Sales Manager

    Job Locations US-PA-Lawrence
    Posted Date 4 months ago(4/25/2018 12:31 PM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Black Box Network Services is seeking a highly motivated Inside Sales Manager for our Lawrence, PA headquarters. The ideal candidate is energized by the thought leading the Inside Sales team for our US Products business to reach target objectives, including revenue and gross margin. You will provide guidance and establish necessary metrics for team member’s long term, strategic sales recruiting process for multiple business units. The successful candidate will have a positive and inquisitive approach to all tasks and a desire to grow their career within Black Box.


    • Drive the entire sales cycle, work with the Inside Sales Department to assign, prospect and manage new business opportunities. Maximize opportunities by actively contacting existing and new accounts through direct contact and cold calling efforts. 
    • Ensure relationships with customers are well managed and that future customer requirements are understood and responded to effectively, managing priorities as needed. Anticipate customer business drivers and requirements to proactively deliver updates and responses.
    • Responsible for ensuring Inside Sales Representatives are building and managing an active pipeline of new business opportunities through prospecting and lead nurturing and prioritizing resources to build a strong and sustainable opportunity pipeline.
    • Ensure all leads and prospective targets are properly captured into Salesforce.com (SF) and receive the appropriate levels of attention.  
    • Responsible for providing weekly forecast updates on SF opportunity funnel to Sales Operations Team.
    • Regularly monitor team’s performance against goals and work with team members to ensure engagement while identifying gap recovery plans
    • Prepare and deliver monthly business reviews. Monitor and review performance against plan/forecast and lead in-depth reviews to explore variances and advise Black Box management on significant changes, developments and actions required. 
    • Assist with the RFQ process, including proposal development, specification compliance, scope development, pricing, and terms and conditions. Negotiate pricing and contractual terms as required, in line with company guidelines
    • Provide input from customers on market conditions, competitor strategies and industry trends to drive real-time feedback into the organization.
    • Create a collaborative culture, driving employee development and mission alignment through the Khorus Goal Setting Tool.
    • Work directly and indirectly with End-Users and Channel Partners to coordinate efforts and ensure Black Box interests are protected and maximized.


    • Bachelor's degree or equivalent from an accredited college or university with major course work in business, accounting, management or any other related field. 
    • Minimum of five (5) years of experience in outbound sales environments, utilizing dashboards and call center metrics.
    • Ten (10) years' professional experience in a supervisory capacity
    • Proficiency in management skills including problem solving and conflict resolution
    • Ability to stay current with market/industry dynamics
    • Knowledge of data communications products and services

    What’s in it for You?

    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!


    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!


    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,500 team members. 


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