• Manager, Project Services

    Posted Date 2 months ago(5/5/2018 11:06 AM)
    Requisition ID
    2018-1948
    Category (Portal Searching)
    Operations
  • Overview


    Purpose of Job:

    Oversee and lead a team of project managers responsible for end-to-end design and delivery across multiple industries to ensure operational efficiency and effectiveness. Manage the day-to-day work activities of the project management team inclusive of the people, process, systems and measures.  Ensure project management services are delivered to customers in a consistent, high quality and professional manner using structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations.  Manage the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility.  Ensure activities are achieved that meet corporate customer satisfaction objectives as well as internal and external SLAs.   Lead team to work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions. 

    Responsibilities

    Primary Roles & Responsibilities:

    • Mentor and manage project management delivery team in the consistent execution of Commercial Services Project Services standards, processes and methodologies for project planning and execution activities including: scope definition and management; task and resource scheduling; cost and price budgeting; quality review and assurance; client relationship management; project team management; and overall change management.
    • Lead project management delivery team to manage the delivery and execution of projects through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
    • Implement, manage and continuously improve operational strategies, business plans, goals, core competencies and processes for project management delivery to support overall company objectives.
    • Provide leadership visibility to project status, issues, risks, costs, KPI progress and ensure reports emphasize risk mitigation, client satisfaction, trending & predictive analysis and strategic insight.
    • Serve as a coach for project managers and project teams and oversee the development of project plans and schedules, project cost/benefits estimates, estimates of project staffing requirements and issue management.
    • Ensure Project Managers are educated regarding PMO processes and procedures and use of standard forms and templates.
    • Conducts and support training and continuous professional development for the project managers and project coordinators.
    • Continuously expand and leverage knowledge of market and industry benchmarking and key industry leaders to identify, recommend and implement best practices, methodologies, and predictive analytics and industry trends.
    • Develop annual budget, OPEX, gross profit targets and overall corporate financial metrics in partnership with leadership. Lead project management in the achievement of all financial targets.
    • Partner with sales and other cross-functional leaders to understand market & client demand, business strategy and prioritization to lead pipeline management and project execution across the PMO.
    • Foster and ensure collaborative working relationships within NACS operations and across all levels and departments of the organization to execute project management activities and company priorities.
    • Promote continuous growth of project management practices within the PMO and organization to achieve client and organizational objectives.
    • Lead succession planning for project management by identifying, acquiring, developing and promoting high potential talent.
    • Achieve performance targets established by leadership for applicable Key Performance Indicators.
    • Perform other duties as assigned by management.


    Knowledge, Skills, Abilities


    Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.  Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

    Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organizations strategic direction and goals.  Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools.  Aligns policies for a consistent and united business approach.  Increases cooperation and communications between departments.

    Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment.  Analyzes and distinguishes core problems by looking at the symptoms.  Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

    Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.

    Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.

    Qualifications

    Education / Experience Requirements

    • Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience; Master’s Degree preferred.
    • PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
    • Minimum of 5 years Project Management including direct management experience with track record of increasing Project Management Office responsibilities within the technology services industry.  
    • Proven understanding of project management methodologies such as PMM, Six Sigma and iterative methodologies (such as Agile)
    • Excellent facilitation skills, ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
    • Experience with IT organization design and management techniques (ITIL, ITSM)
    • Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action through strong decision-making skills.
    • Must possess managerial and leader courage; must be confident managing risks and making decisions that will likely have a large impact on organizational objectives.
    • Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
    • Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
    • Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.
    • Demonstrated success in identifying talent and building individual and management capability; proven track record of building successful organizations.
    • Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
    • End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
    • Strong experience handling employee issues and making sound judgment decisions in this area.
    • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed