• Engineering Manager – Commercial Accounts

    Job Locations US-MN
    Posted Date 2 weeks ago(5/14/2018 7:05 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Purpose of Job:


    Provides leadership of professional-level pre-sales and deployment engineering team members; directly manages the team tasked with providing technical support and services to our clients.  Actively participates in a variety of related activities at all stages of the client engagement, sales and deployment cycles.  Proactively develops innovative solutions and programs to enhance business opportunities.  Works to ensure that the services provided meet or exceed performance metrics in quality, delivery, cost and profit, productivity and continuous improvement. 


    Provides input to senior leadership to develop the annual budget, gross profit & OPEX targets and overall corporate financial metrics.  Works collaboratively across all levels and departments of the organization and ensures a seamless transition of work activities to execute engineering service delivery functions. 


    Primary Roles & Responsibilities:


    • Serves as the leader and a technical expert to a team of engineers on specification/scope definition, quoting, system designs, product demonstrations, configuration creation and testing, and solution deployment/implementation execution.


    • Provides active technical mentoring for the Sales and Delivery teams.
    • Directs, implement and continuously improve operational strategies, business plans, goals, core competencies and processes for engineering resources to support overall company objectives.
    • Interfaces with senior-level internal team members and external customer contacts, identifies customer needs and adds technical expertise to customer solutions through industry knowledge and insight.


    • Presents highly technical topics including advanced products, applications and business solutions to small, medium, or large groups.


    • Accomplishes sales engineer team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.


    • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends and anticipating requirements.


    • Coordinates with other resources to provide effective technical resource support to help maximize the profitability of the solutions sold.


    • Maintains professional and technical knowledge of new/evolving products and applications by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.


    • Provides methodologies to assist in the definition of requirements, designing systems, staging equipment, testing configurations, deploying solutions and supporting the resulting system.
    • Lead talent development and succession planning by identifying, acquiring, developing and promoting high potential talent within the team.


    • Perform other duties as assigned by management.

    Knowledge, Skills, Abilities:


    • Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.


    • Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organizations strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools.  Aligns policies for a consistent and united business approach.  Increases cooperation and communications between departments.


    • Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.


    • Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms.  Resolves key issues behind major problems in the short term while developing and executing long term solutions.


    • Leadership Communication - Energizes people by painting a clear picture of the mission and vision for the company or organizational unit. Passionately communicates the company’s strategy, goals, and objectives.  Encourages open communication across the organization.  Creates a culture that makes people valued and respected.  Able to tell a compelling story about the company’s history and future.  Provides visibility to critical information and inspires people to action. Communicates major trends in the business; people, strategies, markets, organizational change, products, customers, etc. Squelches rumors by providing accurate and timely information. Fosters a culture of compliance and ethical business practices.


    • Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
    • Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization. Demonstrates knowledge of how the organization’s operating environment affects a business. Constantly initiates and manages change to ensure the organization maintains a competitive edge. Understands the drivers of change in today's marketplace. Identifies trends in industry that can be used to improve current work or organizational performance. Manages conflict effectively within an organization. Creates organizational and tactical plans for managing change initiatives.


    Education/Experience Requirements:


    • Bachelor’s Degree in Engineering (Information Technology, Computer Science) or related field, or equivalent, relevant experience.


    • Minimum of 7 years with increasing Engineering (Information Technology, Computer Science, or related) management responsibilities within the technology services industry. Leadership experience with engineering preferred.


    • Proven record of recommending and implementing process and efficiency improvements; demonstrated success in identifying and growing strategic business opportunities.


    • Proven ability to continuously expand and leverage knowledge of market and industry benchmarking with demonstrated success in identifying, recommending and implementing best practices, methodologies, analytics and industry trends.


    • Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action through strong decision-making skills.


    • Proven ability to effectively lead change within an organization, understands how change affects employees and utilizes strategies to reduce risk to the organization.


    • Demonstrated success in identifying and synthesizing internal and external client needs into a concise, clear and influential presentation. Must be able to teach others how to do so as well.


    • Ability to work effectively across all functional groups to optimize product & service offerings, create a seamless internal and external client experience and resolve issues.


    • Demonstrated success in identifying talent and building individual and management capability; proven track record of building successful organizations.


    • Exceptional problem solving skills to effectively influence decision making in key negotiations.


    • Strong experience handling employee issues and making sound judgment decisions in this area.


    • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management such as ServiceNow and cloud based technology systems.


    Supervisory Responsibility:


    This position will supervise other Black Box team members, subcontractors, and temporary/leased employees.


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