• SNL- SOC Analyst Technician IS-2

    Job Locations US-NM-Albuquerque
    Posted Date 2 weeks ago(6/11/2018 7:40 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Mutual Telecom Services Inc. d/b/a Black Box Network Services (Black Box) is a telecommunications integrator that implements telecommunications solutions for Federal and Commercial customers worldwide. 


    Under minimal direction;

    • Apply technical and operational knowledge to configure, operate, and maintain information processing and telecommunications systems.
    • Analyze performance statistics to support tuning, automation, and optimization activities.
    • Establishes, composes, and maintains security, capacity, and business continuity controls and documentation.
    • Interact with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction.
    • Participate in continuous improvement activities.


    Specific Duties:

    In this position, the SOC Analyst Technician provides 24x7x365 support for;


    • Network, application, database and telephone switch monitoring and analysis.
    • Batch processing monitoring and analysis, out-of-hours Service Desk calls, and Corporate Central Computing (CCF) Facility stewardship.
    • Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, and escalate.
    • Respond promptly and accurately to error notifications and alerts.
    • Troubleshoot and resolve batch-processing delays.
    • Timely and accurately notify Sandia of batch-processing errors, delays or problems to appropriate support personnel using documented processes.
    • Restart jobs that ‘abend’ using available documentation. Work closely with, and assist support personnel to resolve issues as necessary.
    • Respond expeditiously to requests from Sandia for priority job execution. Notify appropriate support personnel of documentation discrepancies or other batch processing issues following established procedures.
    • Complete ad-hoc Sandia-defined batch processing and backups in the correct sequence and within the time periods designated by Sandia.
    • Start jobs manually absent automated processes.
    • Prepare nightly reports on issues encountered. Maintain operations analysis documentation.




    Required Training/Certification:

    • 2+years of experience providing IT support in a corporate setting.
    • Demonstrated understanding of TCP/IP networking.
    • Experience troubleshooting and resolving issues with desktops, servers, and networking systems.
    • Experience in a ticketing and monitoring systems.
    • Experience troubleshooting and resolving batch processing job flow problems, Control-M/EM experience required.
    • Flexibility/agility to support a 24 hours a day 365 days/year operation.
    • Experience with the monitoring and ticketing tools.
    • Must have expert computer skills including Microsoft Office Suite experience





    • Must be able to obtain and maintain a DOE Q Clearance.
    • Ability to perform hourly walkthroughs of the Corporate Central Computing (CCF) (approximately 40,000 sq Ft)
    • Ability to successfully handle multiple priorities simultaneously is required.
    • Must be a US citizen.
    • A valid driver’s license is required.
    • The successful candidate shall have a minimum of a high school diploma and 2+ years of experience providing technical IT support in a corporate setting. 



    • Physical Demands and Working Conditions

    Physical requirements include occasional lifting/carrying of 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.  Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform essential functions.  Working conditions are primarily inside.


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