• Data Center Quality Manager - Social Circle, GA

    Job Locations US-GA-Social Circle
    Posted Date 3 weeks ago(6/25/2018 3:24 PM)
    Requisition ID
    2018-2048
    Category (Portal Searching)
    Operations
  • Overview

    The Quality Assurance (QA) Manager plays an important role in Black Box’s data center deployment program by monitoring all phases of the project to ensure that all external and internal requirements are met before our product reaches our customer. The goal of this position, is to assure the high quality of our operations and services leading to the long-term success of our business.  Some of the key responsibilities include, developing a Quality Assurance Plan to support the program, executing Quality Control (QC), and the development  and reporting of Key Performance Indicators (KPI).The ideal candidate will have an engineering background and enjoy providing end-to-end solutions to Infrastructure quality problems. 

     

    This position will be onboarded in the 4th quarter of this year and there will be heavy traveling for the first 3 months to our other data centers for training and development of the Georgia facility.

    Responsibilities

    • Develop overall quality plan to support the data center rollout, including quality around technical delivery, logistics, inventory controls
    • Develop and maintain Noncompliance Register
    • Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
    • Creates detailed, comprehensive, and well-structured installation and test plans.
    • Estimates, prioritizes, plans, and coordinates quality control and testing activities.
    • Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
    • Identifies, records, and documents thoroughly and tracks deficiencies and corrective actions.
    • Performs thorough review of all testing documentation.
    • Monitors and inspects all operations that affect quality to align with industry and customer standards.
    • Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
    • Monitors corrective action process results.
    • Investigates the causes of non-conforming products and trains users to implement QC solutions.
    • Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI’s.
    • Stays up-to-date with new testing tools and test strategies.
    • Maintains all testing documentation.
    • Trains installers, where necessary, on testing methodologies.
    • Assists Project Manager with reporting requirements.
    • Develop Quality plans and run books.
    • Oversee testing and installations

    Qualifications

    Knowledge, Skills, Abilities:

    • Proven work experience in Infrastructure deployment.
    • Proven work experience in Infrastructure quality assurance.
    • Strong knowledge of Project/Construction QA methodologies, tools, and processes.
    • Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with QC implementation.
    • Solid knowledge of testing and installation methodologies.
    • Experience working in a data center build is a plus.
    • Experience with fiber and copper performance testing a plus.
    • Certifications in QC is a strong advantage.
    • RCDD preferred.
    • DCDC preferred.
    • Strong Knowledge of TIA and NEC Standards.
    • Strong knowledge of BICSI and Data center installation standards.
    • Excellent MS Office and database skills.
    • Excellent spoken and written communication as well as receptive listening skills.
    • Superior collaboration and communication skills: team building, conflict resolution, stakeholder management and decision making.

    Education/Experience Requirements:

    • Bachelor’s Degree preferred, or equivalent work experience.
    • Minimum of 5 years of relevant experience.

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