• Technician-Voice

    Job Locations US-NM-Albuquerque
    Posted Date 3 weeks ago(6/28/2018 6:18 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    General Duties:

    Under general direction complete basic SOC duties; stewardship walkthroughs, downshifts, splunk alert notification, composes and updates operational documentation such as checklists, on-call lists, share-point updates, procedure charts, and status reports; understands and complies with record keeping requirements, protocols, and standards; demonstrates general knowledge and proficiency with computing and/or telecommunications technologies; and recommends continuous improvement activities.



    Specific Duties:

    In this position, the SOC Admin Support provides 24x7x365 support for network and telephone switch monitoring, batch processing monitoring and analysis, out-of-hours Service Desk calls, and Corporate (Central) Computing Facility stewardship.


    • Foster excellent relations with the Customer and the team on behalf of Black Box.
    • 2+ years of experience in computer knowledge
    • Flexible to support a 24 x 7 x 365 day operation.



    Required Training/Certification:

    • Must have strong computer skills including Microsoft Office Suite experience
    • Ability to perform hourly walkthroughs of the CCF (approximately 40,000 sq Ft)



    • Must be able to obtain and maintain a DOE Q Clearance.
    • Strong computer skills with emphasis on applications are required.
    • Ability to successfully handle multiple priorities simultaneously is required.
    • Must be a US citizen with a valid passport
    • Ability to work extremely flexible hours and support on-call duties and shift work may be required.
    • A valid driver’s license is required.
    • The successful candidate shall have a minimum of a high school diploma and computer knowledge.


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