• Solutions Engineer

    Job Locations US-OH-New Albany
    Posted Date 5 months ago(7/19/2018 9:47 AM)
    Requisition ID
  • Overview

    The SA’s role is one of a pre-sales resource to utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective technology solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications.   Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, virtualization, Cloud, Unified Communications, managed services and mobility solutions. 


    • Serve as the technical design and architectural expert across the organization’s Enterprise Solutions’ portfolio
    • Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
    • Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization’s Enterprise Solutions’ global managed services and communications solutions portfolio.
    • Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
    • Serve as a deal architect for multi-faceted, multi-technology solutions
    • Partner with other company Enterprise Solutions subject matter experts to build the customer solution
    • Develop and deliver technical presentations with customers and tailor content to audience as appropriate
    • Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.
    • Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization’s Enterprise Solutions versus its competitors.
    • Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.


    • BS or BA in Engineering or Computer Science or equivalent work experience
    • Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions
    • 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
    • Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required
    • Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery
    • Ability to present both technical and non-technical information to broad audiences
    • Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.
    • Effective written communication skills.
    • Proven experience with one or more of the following Unified Communications and Collaborations, network architectures solutions:
      • Unified Communications
        • IP PBX (Microsoft & Cisco)
        • SIP Endpoints, SIP Trunking and Session Border Controllers (SBC)
        • Video Communication (webcams, CODECs, mobile devices)
      • Network Architecture
        • Working knowledge of the following
          • Routers, VPN and Firewall- Cisco, Juniper, Checkpoint
          • Switches– Cisco, HP
          • WAN– PTP, MPLS and VPN Topologies
          • Data Centers– Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology
          • Wireless– Cisco, HP (Aruba), Aerohive, Ruckus
        • Network Assessment Tools – RISC Networks, Netformx, AirMagnet, iBwave, SolarWinds
      • Managed Services
        • Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)
        • Cloud (UCaaS)


    Current and valid industry certifications in one or more of the following preferred

    • Cisco
    • Microsoft, Tandberg, and/or Polycom
    • TOGAF
    • ITIL
    • CompTia

    Key Technologies

    • Unified Communications
    • Network Architecture
    • Wireless (802.11)
    • Video Communications
    • Data Center

    Key Manufactures

    • Microsoft
    • Cisco
    • VMware
    • HP

    Additional Desired Technology Experience:

    • Contact Center
      • Cisco Unified Contact Center Express
      • Cisco Unified Contact Center Enterprise
      • Genesys
    • Video Communications
      • Cisco (Tandberg)
      • Polycom
      • SIP, H.320 and H.323
    • LAN/WAN
      • Cisco
      • Juniper
    • WAN Optimization
    • Cloud Services
    • Data Center
      • Cisco UCS (B/C Series)
      • HP (Rack-Mount/BladeSystem)
    • Hypervisors
      • VMware
      • Hyper-V

    What’s in it for You?


    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more! 


    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!


    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,500 team members. 


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