• Customer Service Order (CSO) Technician

    Job Locations US-MD-Baltimore
    Posted Date 6 days ago(8/9/2018 10:52 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Black Box Network Services (Black Box) has the following role available providing support for the Social Security Administration (SSA) in Baltimore, MD: Customer Service Order (CSO) Technician.

    This Telephone repair position provides for the management of voice services to SSA, and is an integral part of the Black Box service delivery team.  The person awarded this position will contribute to Black Box’s outstanding customer service.



    Duties of this position are as follows:

    • Act as Telephone installation and repair technician in support of Black Box O&M contract
    • Ability to perform station cabling, telephone moves, adds, and changes (MACS)
    • Ability to perform inside plant Main Distribution Frame cross connects
    • Ability to read, interpret, and complete Customer Service Orders (CSOs)
    • Ability to read and interpret building floor plans and schematics
    • Troubleshoot lines from the MDF to the workstations, which may include troubleshooting OSP cabling for bad pairs
    • Candidate needs to have a high school diploma or equivalent
    • This position requires standing, squatting, bending, working beneath computer floors, above false ceilings, and climbing ladders
    • This position requires a can-do attitude, positive personality, all around team spirit and good customer service skills
    • Basic computer and keyboarding skills required
    • Microsoft Word, Excel, Outlook (email) & Power Point required
    • Professional appearance in accordance with Black Box standards
    • Work schedule may require nights and weekends
    • Working knowledge of NORTEL/Avaya SL-100 SERVORD is a plus
    • Have your own tools a plus (Buttset, Bix & 110 Punch Blade, wire wrap, etc.)
    • Maryland Electricians License a plus but not necessary
    • Additional post high school training or college is a plus




    • Valid Maryland Driver’s License required
    • Ability to lift 50 pounds unassisted required
    • Knowledge of VoIP required
    • A minimum of 6 years’ telephone moves, adds, and changes experience required
    • Professional verbal and written communication skill is required. Good grammar is required

    Black Box is an equal opportunity employer.  In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


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