• Site Manager Department of Energy at Savannah River Site

    Job Locations US-SC-Aiken
    Posted Date 3 months ago(8/23/2018 10:37 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment.  Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide. 


    Tyto Athene  is seeking a qualified Site Manager with extensive experience supporting Telephony and IT Managed Services programs for the Department of Energy at the Savannah River Site in Aiken, SC. The Site Manager organizes, directs, and coordinates sub-ordinate administrative and technical staff in the delivery and management of voice and other telecommunications services to the tenant customer organizations. The Site Manager reports to the site Program Manager and frequently meets with Customer management personnel, subordinate supervisors, technical and administrative staff, subcontractors, corporate engineering and network operations personnel. The Site Manager assigns, schedules, and reviews work of subordinates, and communicates policies, procedures, purposes and goals accordingly. 


    Duties and Responsibilities:

    The Site Manager acts as the primary and accountable point of contact for the customer. He or she defines, plans, manages and reports on contractual requirements and overall performance of their programs, providing fiscal, operational, administrative, and human resources oversight of the program.

    Principle duties and responsibilities include the following.  Other duties may be assigned.

    • Serves as the primary customer point of contact within the organization.  Coordinates with both internal and external customers to ensure all program objectives and expectations are aligned and executable.
    • Works to resolve conflicts among the team, including the external customer; aligns expectations, and develops both short term and long term plans to lead the program to its successful conclusion
    • Ensures program team understands and has appropriate resources to meet and verify all contractual requirements (cost, technical, schedule) to include performance, quality, regulatory compliance, etc., develops the program plan with the team and conducts regular program reviews, both internal and external, to report and track performance to the plan
    • Provides program direction during all phases of the program (proposal, contract negotiation/award, program kickoff, program execution, program close out) to accomplish cost, and schedule objectives and proactively works with the team and customer to address and mitigate the impact of unplanned events (failures, realized risks, material issues, etc.) on the organization and customer.
    • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
    • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Analyzes and interprets workload data in order to generate personnel staffing plans in support of proposal development activities.
    • Performs writing responsibilities for technical, management, resume, and past performance proposal volumes as necessary.
    • Contributes to the definition, design, and implementation of a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness
    • Creates and reports on performance metrics for service delivery to identify areas requiring improvement
    • Provides input on internal processes to assist with service improvement initiatives Leads the team to ensure all deliverables are delivered on time to the customer
    • Performance of required functions in a manner that is in the meets or exceeds contract performance standards
    • Development of draft scopes of work (SOWs) and draft cost proposals for projects and work outside the scope of the contract
    • Fulfillment of customer order and trouble response performance standards, and oversight to methods used regarding preventative maintenance, network/system alarms, and customer trouble reports.
    • Ensuring the technical staff is proficiently supporting the primary systems and ancillary components.
    • Ensure the effective and timely responses to Service Requests including New Service Requests, Add/Move/Change Requests, Installation of Analog/Digital Handsets,
    • Repairs/Replacements for defective equipment and Outside Copper and Fiber Cable Plant (OSP)


    Preferred Qualifications:

    • Project Manager Professional (PMP) Certification. Understanding of risk management.  ITIL Foundation Certification preferred. 
    • Familiarity with Industry and Department of Energy standards, orders and policies and as it relates to Safety and Outside Plant.
    • Experience serving as a Site Manager over a telecommunications operations contract involving a minimum of 1,000 telephone handsets, multiple PBX or Central Office Voice switches and OSP/transport infrastructure.

    Required Qualifications:

    • Requires a bachelor's degree in computer science, project management, management information systems or related field and at least 5 years experience in IT and business/industry work experience.
    • Must possess, or have the ability to obtain, a Q level security clearance
    • Excellent communication skills. Must be able to effectively communicate and interact with all levels of management
    • Excellent knowledge of MS Office; working knowledge of program/project management software such as MS Project is a strong advantage
    • The individual is required to have experience and knowledge of business, contractual, personnel, project, proposal management, and document development functional areas to contribute to the successful development of high quality proposals.


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