The Field Service Operations Manager will manage the day-to-day work activities of post-sale installation, delivery, deployment and ongoing support functions for the field service organization within given territory inclusive of the people, process, systems and measures.
Ensure installation, delivery and deployment services are delivered to customers in a consistent, high quality and professional manner using structured and disciplined practices to ensure stable post-sale services are consistent with company initiatives and expectations.
Manage the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate customer satisfaction objectives as well as internal and external SLAs.
This is a salaried role located at our office in Brecksville, OH.
Standard hours are 8am-5pm.
Occasional travel required throughout the state of OH.
Knowledge, Skills, Abilities:
This position will supervise field service technicians; may supervise managers.
What’s in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services:
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.