Define, establish and implement the strategic vision for Service Delivery Excellence to embed and sustain a culture of continual improvement and provide the leadership and subject matter expertise to assure the consistent execution of this vision. Identify, recommend and implement best practices, methodologies, industry trends and new products and service offerings. Manage the day-to-day service delivery excellence work activities as part of the service organization inclusive of the people, process, systems and measures. Manage staff responsible for ITIL processes such as client onboarding, change management, knowledge management and continuous service improvement as well as training & development.
Ensure services are delivered to clients in a consistent, high quality and professional manner and align with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Foster and ensure collaborative working relationships within NACS and across all levels and departments of the organization to execute service delivery excellence functions and company priorities.
What’s in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.