Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment. Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide.
Tyto Athene is seeking a qualified Operations Manager, contingent upon contract award, in Baltimore, MD.
The Operations Manager will be responsible for the day-to-day activities and reporting associated with supporting the Social Security Administration’s (SSA) Next Generation Telephony Project (NGTP) infrastructure. They will provide operational oversight of redundant NGTP Operations Centers (NOC) staffed with multidisciplinary teams of engineering and operations personnel responsible for monitoring, provisioning, troubleshooting, analyzing and resolving system and voice network related issues. The Operations Manager will help to establish and then be responsible for adherence to policies and procedures, support coordination, capacity management, asset management, training, audits, and all other functions relating to the management and administration of the NGTP Operations Centers (NOC).
The NGTP Operations Centers will provide real-time monitoring of NGTP systems and voice network health, security and quality of service and will respond to faults or alarms as they are triggered by the NGTP systems. In addition, the NOC will include a Help Desk to assist SSA staff with information, troubleshooting and problem resolution and a Customer Service Center to assist with customer change requests; to include any addition, modification, or removal of NGTP equipment, software or applications.
Duties and Responsibilities:
Principle duties and responsibilities include the following. Other duties may be assigned.