• Project/System Manager

    Job Locations US-MD-Baltimore
    Posted Date 2 months ago(9/7/2018 9:08 AM)
    Requisition ID
    Category (Portal Searching)
  • Overview

    Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment.  Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide. 


    Tyto Athene is seeking a qualified Project/Systems Manager, contingent upon contract award, in Baltimore, MD.

    The Project/Systems Manager will be responsible for the day-to-day Managed Services activities and reporting associated with supporting the Social Security Administration’s (SSA) Next Generation Telephony Project (NGTP) infrastructure.  They will provide operational oversight of On-site Operations and Maintenance personnel as well as redundant NGTP Operations Centers (NOC) staffed with multidisciplinary teams of engineering and operations personnel responsible for monitoring, provisioning, troubleshooting, analyzing and resolving system and voice network related issues. The Project/Systems Manager will help to establish and then be responsible for adherence to policies and procedures, support coordination, capacity management, asset management, training, audits, and all other functions relating to the management and administration of the NGTP operational environment.


    Duties and Responsibilities:

    Principle duties and responsibilities include the following.  Other duties may be assigned.

    • Provide oversight for day-to-day and future operations
    • Oversee the planning, executing, controlling, and closing of the NGTP
    • Ensure timely communication and transition of strategic project information and deliverables to the Black Box Program Management Office (PMO)
    • Coordinate maintenance activities, scheduling, assignments, technical engineering, performance, installations, material ordering, staging, deliverables, billing, training, subcontracting, and any other activities associated with the daily performance of this contract
    • Oversee Change Request (CR) activities
    • Coordinate weekly project planning meetings to include an agenda and recorded minutes and action items
    • Recommend technical capabilities and process improvements
    • Maintain accurate records for maintenance, equipment inspections, drawings, cable and circuit configurations, inventory, telephone directory, line and equipment assignments, and trunks and transmission circuits
    • Participate in disaster recovery and business continuity programs
    • Oversee the sanitation, destruction, and disposal of Government property
    • Report any injury or illness through the designated communication channels within 2 hours


    Required Education/Experience

    • Bachelor’s Degree from an accredited college in a related discipline, or equivalent experience/combined education, with 11 years or more of professional experience; or 9 years of professional experience with a related Master's degree; with at least five years’ project management experience in managing a telephone switching network and associated operations for civilian, military, or Government customers. This experience must include managing staff and telephone switching network with a minimum of 20,000 telephone lines.
    • Project Management Professional® (PMP) certification in accordance with the Project Management Institute®
    • Knowledge of both theoretical and practical aspects of project management to include project management tools and techniques
    • Proven experience in people management, strategic planning, risk management, change management, and earned value management
    • Proficient in project management software
    • Strong problem-solving skills, critical thinking, excellent analytical ability
    • Customer Service focused with the ability to deliver sustained high performance and high levels of customer satisfaction
    • Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external cross functional stakeholders
    • Experience with ITIL® framework and IT service management (ITSM) best practices and processes. ITIL® v3 Foundation Certification a plus
    • Functional understanding and knowledge of voice application service networks, to include network appliances (e.g., Unified Communications Managers (Call Managers), voice switches, session border controllers (SBC), media gateways, routers, load balancers, firewalls and network services and architectures (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.))
    • Understanding and knowledge of ServiceNow’s functionality and features a plus
    • Must be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust clearance


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