Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment. Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide.
Tyto Athene is seeking a qualified Project/Systems Manager, contingent upon contract award, in Baltimore, MD.
The Project/Systems Manager will be responsible for the day-to-day Managed Services activities and reporting associated with supporting the Social Security Administration’s (SSA) Next Generation Telephony Project (NGTP) infrastructure. They will provide operational oversight of On-site Operations and Maintenance personnel as well as redundant NGTP Operations Centers (NOC) staffed with multidisciplinary teams of engineering and operations personnel responsible for monitoring, provisioning, troubleshooting, analyzing and resolving system and voice network related issues. The Project/Systems Manager will help to establish and then be responsible for adherence to policies and procedures, support coordination, capacity management, asset management, training, audits, and all other functions relating to the management and administration of the NGTP operational environment.
Duties and Responsibilities:
Principle duties and responsibilities include the following. Other duties may be assigned.