• Program Manager (Site Manager)

    Job Locations US-VA-Portsmouth
    Posted Date 1 month ago(9/20/2018 6:56 AM)
    Requisition ID
    2018-2186
    Category (Portal Searching)
    Operations
  • Overview

    Overview

    Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients to accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment. Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide.

    Tyto Athene is seeking a qualified Program Manager (Site Manager) with extensive experience supporting IT Managed Services programs for Federal Government Agencies, including, but not limited to the Department of Defense and/or Department of Energy.

    Responsibilities

    Responsibilities:

    The Program Manager (Site Manager) will offer technical support of DoD Networks and Communications or DoD Information Technology systems to include: Equipment Support, System Support, and Programmatic Support; Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning; manage Naval Telephony and Unified Capabilities systems. Knowledge of Federal Acquisition Regulation (FAR) and DoD procurement policies and procedures.

    Also, the Program Manager (Site Manager) acts as the primary and accountable point of contact for the overall Tyto Athene, LLC Program Manager. .  He or she defines plans, manages and reports on contractual requirements and overall performance of their programs, providing fiscal, operational, administrative, and human resources oversight of the program.

    Principle duties and responsibilities include the following.  Other duties may be assigned.

    • Oversee/coordinate the day-to-day activity of the on-site Tyto Athene, LLC team
    • Provides program team leadership and has overall responsibility for ensuring a successful management of the program for both external and internal customers
    • Serves as the primary customer point of contact within the organization.  Coordinates with both internal and external customers to ensure all program objectives and expectations are aligned and executable.
    • Works to resolve conflicts among the team, including the external customer; aligns expectations, and develops both short term and long term plans to lead the program to its successful conclusion
    • Ensures program team understands and has appropriate resources to meet and verify all contractual requirements (cost, technical, schedule) to include performance, quality, regulatory compliance, etc., develops the program plan with the team and conducts regular program reviews, both internal and external, to report and track performance to the plan
    • Provides program direction during all phases of the program (proposal, contract negotiation/award, program kickoff, program execution, program close out) to accomplish cost, and schedule objectives and proactively works with the team and customer to address and mitigate the impact of unplanned events (failures, realized risks, material issues, etc.) on the organization and customer.
    • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
    • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
    • Maintains quality service by establishing and enforcing organization standards.
    • Contributes to the definition, design, and implementation of a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness
    • Creates and reports on performance metrics for service delivery to identify areas requiring improvement
    • Monitors practices and processes to guide the implementation of compliance and improvement strategies improvement
    • Utilizes available information, metrics and evaluations to develop recommendations for change
    • Provides input on internal processes to assist with service improvement initiatives

    Qualifications

    Experience / Qualifications:

    • Fifteen (15) years of technical experience in support of DoD Networks and Communications or DoD Information Technology systems to include: Equipment Support, System Support, and Programmatic Support
    • Eight (8) years of Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning
    • Five (5) years as manager of Naval Telephony and Unified Capabilities systems.

    Note: Experience may be concurrent.

    • Knowledge of Federal Acquisition Regulation (FAR) and DoD procurement policies and procedures
    • Familiarity with the following technologies preferred:
      • Avaya Communication Managers (CM4, CM6, and CM7)
      • Cisco Unified Call Manager
      • Cisco Telepresence, boundary routers, and switches
      • Virtual server infrastructure running Microsoft Window Server, Microsoft SQL, Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), VMWare, Symantec Backup, Cerberus, McAfee, Linux and Linux
      • VanDyke Secure CRT/FX
      • Edge Boundary Controllers
      • Telephony Management Systems used for Call Detail Recording verification and billing
    • Familiarity with the Navy’s Shore Installation Process Handbook V4 and NAVNETWARCOM Instruction 12271.1 not required but preferred
    • Familiarity with Department of Defense Information Assurance Certification and Accreditation Process, Risk Management Framework, and Federal Information Security Management Act not required but preferred
    • Familiarity with Department of Defense Unified Communication Requirements and Approved Product Listing not required but preferred
    • Must possess, or have the ability to obtain, a SECRET level security clearance
    • A valid driver’s license is required
    • Active Secret Clearance
    • Must be a US Citizen with a valid US Passport
    • Must be willing to travel (less than 10%) in the Continental United States (CONUS) or Outside the Continental United States (OCONUS)

    Preferred Qualifications:

    • Project Manager Professional (PMP) Certification preferred. Program Management Professional (PgMP) certification a plus.
    • Understanding of risk management. Project Management Institute Risk Management Professional (PMI-RMP) certification preferred
    • ITIL Foundation Certification. ITIL Intermediate Certification with a focus in Service Lifecycle preferred
    • Familiarity with the Industry, Department of Defense and/or Department of Energy standards, orders and policies
    • Experience with Earned Value methodologies
    • Understanding of Federal government procurement regulations and practices (including FAR and DFAR) and Acquisition Integrity Regulations

    Education / Certifications:  Bachelor’s degree in Engineering, Physical Sciences, Mathematics, Management Information Systems, or Business.

     

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