• Subject Matter Expert I (SME I)

    Job Locations US-VA-Portsmouth
    Posted Date 1 month ago(9/20/2018 6:59 AM)
    Requisition ID
    2018-2188
    Category (Portal Searching)
    Operations
  • Overview

    Overview

    Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients to accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment. Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide.

    Tyto Athene is seeking a qualified Subject Matter Expert I with extensive experience supporting IT Managed Services programs for Federal Government Agencies, including, but not limited to the Department of Defense and/or Department of Energy.

    Responsibilities

    Responsibilities: 

    The Subject Matter Expert I (SME I) is responsible for providing technical support on Local Session Controllers (LSC), Telephony Unified Messaging, UC Communication Managers, Telephony Required Ancillary Equipment (RAE), Video and Voice over Internet Protocol (V/VoIP), or Video Teleconferencing over Internet Protocol (VTCoIP). Tasks include:

    • Provide inputs to technical documentation to include installation design plan/project drawings, type/site accreditations, cybersecurity plans, test plans, cutover plans, standard operating procedures, configuration management documents, and logistics documents
    • Provide customer support for technical reviews and audits
    • Provide inputs to the Base Electronic System Engineer Plan
    • Provide support for pre-installation test and checkout of systems and associated components
    • Provide support for pre-production testing of systems and associated component

    Qualifications

    Experience / Qualifications:

    • Two (2) years of hands-on experience with Local Session Controllers (LSC), Telephony Unified Messaging, UC Communication Managers, Telephony Required Ancillary Equipment (RAE), Video and Voice over Internet Protocol (V/VoIP), or Video Teleconferencing over Internet Protocol (VTCoIP) to include  familiarity with the following:
      • Avaya Communication Managers (CM4, CM6, and CM7)
      • Cisco Unified Call Manager
      • Cisco Telepresence, boundary routers, and switches
      • Virtual server infrastructure running Microsoft Window Server, Microsoft SQL, Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), VMWare, Symantec Backup, Cerberus, McAfee, and Linux
      • VanDyke Secure CRT/FX
      • Edge Boundary Controllers
      • Telephony Management Systems used for Call Detail Recording verification and billing
    • Familiarity with the Navy’s Shore Installation Process Handbook V4 and NAVNETWARCOM Instruction 12271.1 not required but preferred
    • Familiarity with Department of Defense Information Assurance Certification and Accreditation Process, Risk Management Framework, and Federal Information Security Management Act not required but preferred
    • Familiarity with Department of Defense Unified Communication Requirements and Approved Product Listing not required but preferred
    • A valid driver’s license is required
    • Active Secret Clearance Must be a US Citizen with a valid US Passport
    • Must be willing to travel (less than 10%) in the Continental United States (CONUS) or Outside the Continental United States (OCONUS)

    Education / Certifications: Technical Training in Naval Telephony and Unified Capabilities systems.

     

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