Tyto Athene (formerly Black Box Government Solutions) is a full service integrator focused on helping clients accelerate their ability to make decisions by providing ubiquitous and secure access to enterprise information throughout their operating environment. Tyto Athene uses a myriad of technologies, innovative thinking, and proven processes to deliver successful outcomes for its clients worldwide. Tyto Athene has the following role available providing support for the Office of the Inspector General (OIG) Department of Health and Human Services (HHS): Help Desk Tier I Technicians, in Washington DC.
This Help Desk position provides for the support services to OIG/HHS personnel, and is an integral part of the Black Box service delivery team. The person awarded this position will contribute to Black Box’s outstanding customer service.
This is a full-time position for which we are seeking highly motivated, innovative professionals to provide excellent customer service solutions. The Help Desk Tier 1 Technicians will work in a team environment to assist in supporting our Federal Government customers. Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, and texts. The Help Desk Tier 1 Technicians will also be documenting incident and problem tickets within the IVANTI/LANDESK ITSM system. The successful candidate will have:
Duties of this position are as follows: