• Field Applications Engineer (Networking)

    Job Locations US-PA-Lawrence
    Posted Date 2 weeks ago(12/3/2018 3:15 PM)
    Requisition ID
  • Overview

    Purpose of the Job:

    Primary technical resource for sales support and responsible for actively driving and managing the technology evaluation stage of the solution sales process. Works in conjunction with the sales engineering team as the key technical advisor and product advocate to ensure validated solutions for customer applications.  Responsible for assuring proper technical performance of new system deployments from design to installation and any future business through advanced or escalated product support. 


    • Maintain expert level of company product knowledge and application.
    • Articulate technology and product positioning to both business and technical users.
    • Provide design and specification development support to resellers, integrators, and distributors.
    • Assist sales engineering with responding to functional and technical elements of RFIs/RFPs.
    • Understand and convey customer requirements to other organizational functions.
    • Perform technical/product training for internal team members and external customers/partners.
    • Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools.
    • Travel to project sites to perform deployment, set-up, commissioning, and training services.
    • Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues.
    • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. 
    • Identify customer's needs and sales opportunities to help maintain future growth.
    • May assist product engineering with new product evaluation, testing, and qualification.
    • Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process. 
    • Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.
    • Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback.


    • Excellent written, verbal and listening communication with many diverse stakeholders
    • Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind
    • Experience or certifications in computer networking, signal switching, and visualization technologies.
    • In depth understanding of Ethernet protocol/switching/packet processing and network architecture topologies.   
    • Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches.
    • Ability to read blueprints, architectural, mechanical, and electrical documents.
    • Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment.
    • Strong organizational skills with ability to manage multiple priorities
    • Extensive travel is required primarily in North America with also the ability to depart with minimal advance notice
    • Must have a valid United States (US) driver’s license ability to obtain a valid passport.

    Education/Experience Requirements

    • Associates degree in Engineering, Engineering Technology or Computer Science; significant experience within this industry may be substituted for candidates without formal degree
    • Minimum of 5 years of data networking experience in field service, data center or related IT technician environment.
    • Industry and manufacturer specific certifications preferred (examples:  A+, Server+, Network+, Microsoft Certifications).


    What’s in it for You?

    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!


    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!


    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.  Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


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