• Client Invoicing Coordinator

    Job Locations US-TN-Murfreesboro
    Posted Date 1 month ago(12/10/2018 11:58 AM)
    Requisition ID
  • Overview

    The Client Invoicing Coordinator is responsible for invoicing preparation activities for Client Incident, MAC or specialty project engagements, including invoices are prepared accurately based on the customer’s rate and specific invoice needs.  Supports management by ensuring costs attached to incidents are accurate, all notes are updated, sign-offs and deliverables are attached to incident.

    What’s in it for You?

    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!


    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!


    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.  Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


    • Processing and submitting invoices on a daily basis.
    • Examine customer invoices prior to being sent for accuracy by checking the address, coding and quote numbers as well as confirming that all backup information is present and correct.
    • Assist the Client Invoicing Analyst with month end tasks assigned to help with the closing process.
    • Verify and examine unbilled reports from respective ERP.
    • Work cross-functionally within the SDO, Customer Service Representative and Dispatch Teams to ensure billing accuracy.
    • Follow up on outstanding invoicing issues for resolution to meet internal and external deadlines and to minimize business and legal risk.
    • Impeccable attention to detail and strong organizational skills.
    • Handling proof of deliveries and invoicing based on what has been received.
    • Partner with Sales Team, SDO, FSO, or PMO to obtain missing proof of delivery documents.
    • Maintaining various billing reports.
    • Creating advance/manual invoices as requested by the Sales Team or customer.
    • Responding to employee and customer emails.
    • Following up with vendors to obtain vendor invoices.
    • Obtain necessary information/documents for open orders and obtain documents needed to invoice these orders.
    • Reviewing and identifying orders that require additional follow-up.
    • Research customer invoice disputes.
    • Prepare invoice credits as necessary.
    • Close tickets as necessary according to customer maintenance agreements.
    • Ensures documentation is maintained and properly stored.
    • Responds to general customer, vendor and Team Member questions as they relate to invoicing transactions.
    • Performs general analysis and provides current and historical information as requested.
    • Informs or escalates problems/issues to appropriate source for timely resolution.


    • High School Diploma or equivalent from an accredited organization required.
    • 1+ years of Client Invoicing experience. Technology Services or Managed Service Provider industry experience preferred.
    • Demonstrates considerable ability in managing multiple activities; excelling within a fast-paced, evolving environment that emphasizes working effectively within tight deadlines.
    • Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
    • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, and ERP such as Solomon or PeopleSoft.


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