Purpose of Job:
Manage a team of Security professionals and Physical Security Solutions Subject Matter Experts (SMEs) to provide support and implementation services to our customers. Responsible for the overall Security practice within Tyto Athene, focused on achieving business objectives, including revenue and gross profit growth. Manage the financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure all activities are achieved that meet client satisfaction objectives as well as internal and external Service Level Agreements (SLAs).
Knowledge, Skills, Abilities
Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.
Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
Education / Experience Requirements
This position will supervise individual contributors and be responsible for staffing needs within the Physical Security practice to meet project and program implementation requirements. Will be responsible for time and expense approvals, personnel reviews, and hiring needs within the practice.