• Operations Manager, Physical Security Solutions Practice

    Job Locations US-VA-Herndon
    Posted Date 1 month ago(11/6/2018 9:43 AM)
    Requisition ID
    2018-2275
  • Overview

    Purpose of Job:
    Manage a team of Security professionals and Physical Security Solutions Subject Matter Experts (SMEs) to provide support and implementation services to our customers.  Responsible for the overall Security practice within Tyto Athene, focused on achieving business objectives, including revenue and gross profit growth.  Manage the financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility.  Ensure all activities are achieved that meet client satisfaction objectives as well as internal and external Service Level Agreements (SLAs). 

    Responsibilities

    Primary Roles/Responsibilities

    1. Serves as the overall Physical Security practice Operations manager for all projects and services
    2. Directs the daily work flow of the Tyto Athene teams within the portfolio
    3. Responsible for program and project management standards and processes to ensure high quality systems design and implementation to achieve customer satisfaction while meeting business objectives.
    4. Meet with customers to build relationships and form open lines of communication with Tyto Management
    5. Ensure delivery teams are executing in accordance with requirements and maintaining customer satisfaction
    6. Manage to annual budget and meet all financial performance objectives inclusive of weekly revenue forecasting, gross profit analysis and related financial metrics
    7. Standardize processes to report on current performance and make recommendations for improvement of performance across the portfolio 
    8. Foster and ensure collaborative working relationships within operations and across all levels and departments of the organization to execute the deployment of physical security solutions
    9. Perform other duties as assigned by management

    Knowledge, Skills, Abilities

    Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind.  Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

    Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.  Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

    Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment.  Analyzes and distinguishes core problems by looking at the symptoms.  Resolves key issues behind major problems in the short term while developing and executing long term solutions.

    Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.

    Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.



    Qualifications

    Education / Experience Requirements

    • Bachelor’s Degree, or equivalent, relevant experience.
    • Minimum of 5 years within the Physical Security area of operations, with increasing management responsibilities within the technology services industry.
    • PMP required
    • Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.
    • Continuously expand and leverage knowledge of market and industry benchmarking with success in identifying, recommending and implementing best practices, methodologies, analytics and industry trends.
    • Excellent management skills; ability to motivate team to achieve results; ability to influence and inspire action through strong decision-making skills.
    • Understands how change affects employees and utilizes strategies to reduce risk to the organization
    • Ability to work effectively across all functional groups to optimize product & service offerings, create a seamless internal and external client experience and resolve issues
    • Ability to identify talent, work with HR to recruit, and build employee skills and capabilities
    • Strong problem solving skills to effectively influence decision making
    • Experience handling employee issues and making sound judgment decisions in this area
    • Proficient in MS Office (Word, Excel, PowerPoint), MS Project, Outlook, SharePoint, ERP, service delivery management and cloud based technology systems.
    • Security Clearance required


    Supervisory Responsibility

    This position will supervise individual contributors and be responsible for staffing needs within the Physical Security practice to meet project and program implementation requirements. Will be responsible for time and expense approvals, personnel reviews, and hiring needs within the practice.

     

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