Tyto Athene is seeking an experienced Technician to join our team at Sandia National Labs in Albuquerque, NM.
Under general direction, follows established procedures for labeling, cabling and stacking hardware. Configure and maintain hardware, operating software, and business applications; uses manual and automated methods to control information processing, identifies technical faults, and attempts initial problem resolution; participates in team problem solving and root cause analysis; composes and updates operational documentation such as checklists, procedure charts, and status reports; understands and complies with record keeping requirements, protocols, and standards; demonstrates general knowledge and proficiency with computing and/or telecommunications technologies; and recommends continuous improvement activities.
In this position, the Telecommunications IMAC Field Support Technician is responsible for performing cabling, labeling and stacking hardware in telecommunication distribution rooms and user areas throughout Sandia/NM. Activate ports as required. Install properly operating station equipment. Test and verify cable connections. Repair or replace faulty cables and connectors. Document work performed (including issues) in service request workflow log prior to closing service request or transitioning work to another team.
The successful candidate shall have a minimum of a high school diploma and 1+ years of experience providing technical IT support in a corporate setting. Must understand IT Service Management and delivery within industry best practices framework such as ITIL.