Manage the day-to-day work activities of post-sale installation, delivery, deployment and ongoing support functions for the field service organization for an assigned customer site inclusive of the people, process, systems and measures. Ensure installation, delivery and deployment services are delivered to the assigned customer in a consistent, high quality and professional manner using structured and disciplined practices to ensure stable post-sale services are consistent with company initiatives and expectations. Ensure activities are achieved that meet corporate customer satisfaction objectives as well as internal and external SLAs.
Position is a salaried role; remotely based in or around the Chicago IL area. 25% travel around the midwest region from Missori to the north may be occassionally required.
What’s in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,500 team members.
We provide solutions to build and manage IT infrastructure of our customers with a product platform that covers IT infrastructure, specialty networking, multimedia and keyboard, video, mouse switching and a service platform includes unified communications, data infrastructure, and managed services. Black Box addresses the needs of multiple industries including, but not limited to, business services, retail, government, financial, healthcare, technology, manufacturing, distribution, construction, education, hospitality, and transportation industries.
Knowledge, Skills, & Abilities:
Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.
Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
This position will manage service technicians assigned to the designated customer site, may manage supervisors.