• Program Manager

    Job Locations US-TX | US-NC | US-PA | US-CA | US-WV | US-MD
    Posted Date 1 month ago(1/11/2019 4:52 PM)
    Requisition ID
    2018-2309
  • Overview

    The Global Accounts (GBL) Business Unit consists of Black Box’s top 20-30 strategic accounts globally, with a total revenue objective between $100M-$150M per year.  This is a strategic Business Unit at Black Box with business objectives to grow both vertically and horizontally at its named accounts.  Additionally, the GBL Business Unit will look to add select new accounts into the Business Unit over the course of the fiscal year.  Services provided to our GBL accounts range from small on-demand projects, Level 1, 2, and 3 service delivery, large national roll-outs, managed services, and global program delivery with a focus on technology solution offerings including but not limited to networking, infrastructure & cabling, wireless, UC&C, and managed services.

    Within the GBL Business Unit, the Program Manager has ultimate accountability for the successful delivery of assigned programs & projects, where success is defined as on schedule, on budget, with a high degree of quality, and client satisfaction within the approved scope.  The Program Manager serves as the main point of contact with the client and provides overall leadership across Black Box’s multiple organizations to successfully deliver to our clients.  The Program Manager is responsible for revenue forecasting, client profitability, cost, quality, and schedule management.  An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential.  Client relationship development, business development, and/or account management responsibilities are expected from this role; therefore, having a consultative approach to the client is required.  The Program Manager be responsible for the development and/or approval of new project opportunity approaches and estimates.  The Program Manager is typically a leader or an active participant in program steering committees representing Black Box. 

    The Program Manager is also a “player coach”, and will have leadership responsibilities for a small team of assigned Project Managers and/or Project Coordinators.  The Program Manager is responsible for mentoring Project Coordinators, Project Managers, and Senior Project Managers with the goal of continuous development of our project delivery talent.

     

    What’s in it for You?

    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

     

    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!

     

    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.  Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

    Responsibilities

    1. Executes to Black Box standards, processes, and methodologies in a consistent manner for project and program planning and execution activities including pre-sales support and client relationship management, as well as project management fundamentals including initiating, planning, estimating, resourcing, scheduling, and budgeting.
    2. Acts as a thought leader and evangelist for the development and improvement of execution governance within Black Box.
    3. Serves as key member of the account management team to identify client needs and develop solution options and services to meet those needs.
    4. Leads multiple project managers supporting various projects with the client. Develops overall road-map for the various projects that will be needed to meet the client’s requirements.
    5. Leads project management team in preparing program and project plans in partnership with all participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.
    6. Coordinates the set up of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned program(s).
    7. Manages execution of program
      • Acts as primary customer contact for program. Clearly articulates design, installation, and operational concepts and solutions to customers and technicians.
      • Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations across the program.
      • Works with Procurement to ensure material is delivered on time.
      • Develops SOW and negotiates price with installer (if applicable).
      • Manages installation.
      • Transitions project to Day 2 support team after project completion.
    8. Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit, and budget; project reporting, and quality review and assurance.
    9. Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.
    10. Manages revenue forecasting and tracking for assigned projects.
    11. Develops new business or expands the product line with the client as applicable.
    12. Develops and/or reviews SOWs and pricing tools during pre-sales.
    13. Assists in proposal development and contract and subcontract negotiations with the sales and legal teams.
    14. Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.
    15. Promotes continuous growth of project and program management practices within the PMO and organization to achieve client and organizational objectives.
    16. Achieves performance targets established by leadership for applicable Key Performance Indicators.
    17. Performs other duties as assigned.

    Qualifications

    Skills & Abilities:

    • Strong program & project management experience and skill-set is a must.
    • Superb client relationship and project team management skills.
    • Ability to work in a team environment and motivate others.
    • Ability to influence and manage change effectively.
    • Ability to meet project time-lines and budgets.
    • Exceptional written communication skills.
    • Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud based technology systems.
    • Self-motivated with a strong ability to plan/organize workloads.
    • Able and willing to travel as needed
    • Supports Clients 7/24/365


    Education / Experience Requirements

    • Bachelor’s Degree required; Masters Degree Preferred
      • Area of Study: MBA, Project Management, Engineering, IT, or business is desired
    • PMP, Six Sigma, Agile, SCRUM, RTPM or related certifications preferred.
    • Minimum of 15 years Program/Project Management experience
      • 10+ years of project management experience and 2 years of program management experience.
    • Project/Program managed at least 3 projects or programs of at least $3M each.

     

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