The Global Accounts (GBL) Business Unit consists of Black Box’s top 20-30 strategic accounts globally, with a total revenue objective between $100M-$150M per year. This is a strategic Business Unit at Black Box with business objectives to grow both vertically and horizontally at its named accounts. Additionally, the GBL Business Unit will look to add select new accounts into the Business Unit over the course of the fiscal year. Services provided to our GBL accounts range from small on-demand projects, Level 1, 2, and 3 service delivery, large national roll-outs, managed services, and global program delivery with a focus on technology solution offerings including but not limited to networking, infrastructure & cabling, wireless, UC&C, and managed services.
Within the GBL Business Unit, the Program Manager has ultimate accountability for the successful delivery of assigned programs & projects, where success is defined as on schedule, on budget, with a high degree of quality, and client satisfaction within the approved scope. The Program Manager serves as the main point of contact with the client and provides overall leadership across Black Box’s multiple organizations to successfully deliver to our clients. The Program Manager is responsible for revenue forecasting, client profitability, cost, quality, and schedule management. An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. Client relationship development, business development, and/or account management responsibilities are expected from this role; therefore, having a consultative approach to the client is required. The Program Manager be responsible for the development and/or approval of new project opportunity approaches and estimates. The Program Manager is typically a leader or an active participant in program steering committees representing Black Box.
The Program Manager is also a “player coach”, and will have leadership responsibilities for a small team of assigned Project Managers and/or Project Coordinators. The Program Manager is responsible for mentoring Project Coordinators, Project Managers, and Senior Project Managers with the goal of continuous development of our project delivery talent.
What’s in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Skills & Abilities:
Education / Experience Requirements