• Technician- Unified Communications

    Job Locations US-OH-Cleveland
    Posted Date 1 week ago(1/14/2019 3:27 PM)
    Requisition ID
    2018-2329
  • Overview

    The Unified Communications Technician will deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations.  The Technician will perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based Solutions. (Ex. Cisco,  Avaya/Nortel CS1000).

    Responsibilities

    • Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
    • Employ appropriate troubleshooting techniques for UC product platform of Premise, point-to-point as well as point to co-location network applications.
    • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines, mostly Nortel CS1000.
    • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
    • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
    • Coordinate with other on-site Team Members within the client base for the purpose of completing projects/work orders efficiently.
    • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
    • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
    • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
    • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
    • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
    • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
    • Achieve performance targets established by leadership for applicable Key Performance Indicators.
    • Perform other duties as assigned by management.

    Qualifications

    • Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
    • Minimum 2+ years’ experience with Unified Communications (UC) systems.
    • Manufacturer specific certifications on Nortel CS1000.
    • Proven ability to install, service, program, test and troubleshoot UC systems.
    • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
    • Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
    • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
    • Valid driver’s license and ability to safely drive company vehicles.

    What’s in it for You?

    Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

     

    We understand attracting great talent requires going beyond just competitive compensation and benefits.  Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.  We have no shortage of opportunities.  If you are looking for a business that allows for individual reward and growth, we are the place for you!

     

    About Black Box Network Services

    Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.  Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

     

     

     

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